If it asks if you replaced with the pads; say ?YES?. Then close the window. You will see a SSC Service Utilitiy icon (it looks like a printer) in the system tray (next to your click), and LEFT click. A menu will appear, from here you can click on ?Protection counter? (its a red cross), then ?reset protection counter?. Turn the printer power OFF, wait 10 seconds and then turn it back ON.